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Delivery Information.


We despatch almost all of our gifts via Royal Mail.

Since the majority of our goods are personalised, they will vary between 2-3 working days to produce.

If any item is likely to take longer than this, it will be specified in the product page description.

Once your gift is produced, we hand it to the Royal Mail to deliver to you.

The total time is therefore the production time plus the delivery option you have chosen.

 



We offer the following options:


(Mainland UK)

Royal Mail 48 (aim to deliver 2-3 Business Days) £3.95

Royal Mail 24 (aim to deliver next working day) £4.95


Northern Ireland £10.95 (aim to deliver 2-3 Business Days)

Republic of Ireland £10.95 (aim to deliver 3-4 Business Days) 

Channel Islands £10.95 (aim to deliver 3-4 Business Days)



Please note that the Royal Mail times are estimates only.

There may be busy times during the year that Royal Mail 24 can take up to 3 working days to deliver.

Royal Mail 48 can take up to 5 working days.

 



When placing your order you will be given the opportunity to add delivery comments, this may be an instruction to leave with a neighbour or other safe place. A despatch confirmation email will have been sent out to you, this will include a tracking number that you can use to trace your delivery. Please note that we will be unaware of of any issues that may have arisen to prevent delivery unless you inform us.


We consider a reasonable time for you to contact us to be within 1-7 working days. We will otherwise only know that delivery has failed if your parcel has been returned to our premises. In the event a parcel has been returned to our premises, we will notify you.


Should your parcel arrive in a damaged condition, please contact us immediately. We may ask for photographic proof to aid us with our complaint to the carrier.